FAQs
Shipping
1. DO YOU OFFER FREE SHIPPING?
Yes, we offer free ground shipping all domestic orders over $99.
2. DO YOU OFFER INTERNATIONAL SHIPPING?
We offer international shipping to Canada. Canadian International rates are calculated at checkout based on your zip code and weight of product(s). International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost.
3. DO YOU SHIP TO P.O. BOXES?
Yes, we ship to P.O. Boxes or APO's.
4. DO YOU OFFER EXPRESS SHIPPING?
Yes, orders placed before 12 pm EST M-F are eligible for expedited shipping. Any order placed after 12 pm ET will be shipped the following business day. Please GET IN TOUCH with a representative to add Express Shipping to your order.
5. I HAVE A QUESTION REGARDING MY TRACKING. WHAT SHOULD I DO?
We use USPS as our shipping provider. Please contact their customer service team for questions regarding your order once shipped. If you need additional assistance, please contact vmfroehling@yahoo.com.
Ordering
1. HOW DO I CANCEL MY ORDER?
Please contact vmfroehling@yahoo.com to cancel your order. You may log in to your account to check the status of your order by viewing your order history. Once your order has been shipped, we can no longer process your request.
Currently, we're unable to make changes to orders once they have been submitted. If for any reason you would like to make a change, your order will be cancelled and you may place a new order with any corrections.
2. HOW DO I TRACK MY ORDER?
To track your order, please log in to your FrauleinCouture.com account and view your order history, where the status of your order will be displayed. In addition, a USPS tracking number will be sent to you via email upon shipment of your order.
4. WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when your order is placed. We aim to ship your order within 1-7 business days of placement.
5. What do I do if the size or color I want is sold out?
If you find that the color or size you would like is sold out, please reach out to our team at vmfroehling@yahoo.com. We are happy to discuss a CUSTOM-MADE order.
6. I want to send a gift card. How do I do that?
To purchase an eGift card please 'add to bag' from online shop. The eGift card will be processed and sent within 1 business day.
Customer Service
Monday - Friday 9:00 to 6:00 pm EST
Email: vmfroehling@yahoo.com
Customer service is predominately email based. Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends.
Returns
1. WHAT IS YOUR RETURN POLICY, AND HOW DO I RETURN MY FRAULEINCOUTURE.COM PURCHASE?
If you are not completely satisfied with your purchase, please return it for exchange to us by following the instructions below:
- Visit our GET IN TOUCH page OR login to your FRAULEINCOUTURE.com account
- Enter your order # and email address
- Select the items that you wish to return
- Select the return reason
- Confirm your return
Please note, merchandise purchased as CUSTOM MADE or PPE cannot not be returned. Merchandise cannot be returned after 10 days from the date of delivery. All merchandise must be unworn, with all original tags attached and in its original packaging. All returns will be inspected before a refund is issued. Once your return is approved, your exchange will be processed, and you will receive an email confirmation. If the merchandise does not pass inspection, it will be returned to the sender and a refund will not be issued.
ALL BRIDAL and EVENING WEAR IS FINAL SALE.
Please allow up to 10 business days for returns to be processed.
2. CAN I EXCHANGE MY ORDER?
We accept exchanges up to 7 days after receipt of merchandise. Please contact vmfroehling@yahoo.com for assistance.
If you need a different color, item or size, please contact vmfroehling@yahoo.com for assistance.
3. I WANT TO RETURN MY PURCHASE, BUT I CHECKED OUT AS A GUEST. WHAT DO I DO?
- Visit our GET IN TOUCH page at FRAULEINCOUTURE.com
- Enter your order # and email address
- Select the items that you wish to return
- Select the return reason
- Confirm your return
4. I WANT TO RETURN AN INTERNATIONAL ORDER. WHAT DO I DO?
While we welcome your exchange, we unfortunately do not cover the cost for international return shipping. All orders must be returned within 7 days of delivery for an exchange. Please note that an exchange is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. You will not be refunded for importation fees. Returns that do not meet these requirements are accepted at the discretion of Fraulein Couture and subject to a $20 return fee. Upon receipt, returns are processed and exchanged within 7-10 business days and confirmation will be communicated via email.
Other FAQ’s
1. MY ORDER IS A GIFT. WILL IT INCLUDE PRICES?
If your item is a gift and you would like us to exclude the packing slip from the package, please contact vmfroehling@yahoo.com immediately after placing your order.
2. HOW SHOULD I CARE FOR MY PURCHASE?
All Fräulein Couture products include specific care instructions sewn into the garment on the care label.
3. Who do I contact about press inquiries?
For all press inquiries, please reach out to vmfroehling@yahoo.com for assistance.
4. Who can I contact about wholesale opportunities?
For all wholesale inquiries, please reach out to vmfroehling@yahoo.com for assistance.
E-GIFT CARDS
1. CAN AN E-GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
2. HOW DO I SEND AN E-GIFT CARD TO SOMEONE ELSE?
To send the E-Gift Card to another person you have two options:
- Forward the Gift Card email message to the recipient
- Print out or share the gift card information seen on the ‘view your gift card’ link in the Gift Card email provided to the purchaser
3. HOW DO I CHECK MY E-GIFT CARD BALANCE?
You can view your balance on the ‘view your gift card’ link in the Gift Card email provided to the purchaser or you can contact vmfroehling@yahoo.com for assistance
4. WHAT DO I DO IF I LOST MY E-GIFT CARD REDEMPTION CODE?
If you lost your E-Gift Card redemption code, please contact vmfroehling@yahoo.com for assistance.
5. CAN I USE A PROMO CODE WHEN PAYING WITH A GIFT CARD?
Yes, you may apply a promotional code at check out and complete your payment with a Gift Card. Please note only one promotional code may be used per order. If your Gift Card does not cover the entire order total, you will be prompted to add an additional form of payment.